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Effective Date: 11/01/2025
GMart Group Inc

At GMart Group Inc, we are committed to delivering high-quality digital marketing and advertising services to our clients. Because our work involves time, strategy, and third-party platform costs, this Refund Policy explains the circumstances under which refunds may or may not be issued.

1. General Policy

All services provided by GMart Group Inc are delivered through detailed consultation, customized strategies, and resource allocation.
As such, payments made for services are generally non-refundable once work has commenced or advertising campaigns have been launched.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate Payment: If you were charged twice for the same service.

• Service Not Initiated: If you cancel before any work has begun or campaigns have been set up.

• Agency Error: If a payment was made in error or a service was not delivered as agreed upon in writing.

Refund requests must be made within 7 business days of the payment date.

3. Non-Refundable Services

Refunds will not be issued for:

• Completed consulting sessions, audits, or marketing strategies

• Time-based services such as campaign management, SEO, or content creation once work has started

• Ad spend paid directly to third-party platforms (Google, Meta, etc.)

• Setup, onboarding, or creative design fees

• Subscription or retainer fees after the billing period begins

4. Cancellations

You may cancel ongoing monthly services by providing written notice at least 14 days before the next billing cycle.
All work performed up to the cancellation date will be billed and due in full.

5. Refund Process

If your refund request is approved:

• Refunds will be issued via the original payment method within 10–15 business days.

• Transaction or processing fees may be deducted when applicable.

6. Disputes

If you are dissatisfied with our service results, please contact our support team. We aim to resolve all issues collaboratively before any refund decisions are finalized.

7. Contact Us

For refund inquiries or disputes, please contact:

GMart Group Inc
📧 Email: Info@gmartgroup.com